Legal
Terms of Service
1. Who we are
This website, www.integraxp.com (the “Site”), is owned and operated by Integra Ltd, a company incorporated in the Republic of Ghana with company registration number CS480822014 and registered office at Suite F03B, First Floor, City Galleria Mall, Airport Bypass, Accra, Ghana (“Integra”, “we”, “us”, “our”).
Integra operates together with its affiliate Integra Sys Ltd (44 Ogunlana Drive, Surulere, Lagos, Nigeria). Where these Terms refer to Integra, they include the affiliate that is actually providing the relevant service, unless we say otherwise.
You can reach us at info@integraxp.com.
2. Acceptance of these Terms
By accessing, browsing, or using the Site, or by submitting an enquiry, assessment request, or any other information through it, you confirm that you accept these Terms of Service (the “Terms”) and agree to be bound by them. If you do not accept these Terms, please do not use the Site.
If you are using the Site on behalf of an organization, you confirm that you have authority to bind that organization, and “you” means both you and that organization.
3. What these Terms cover — and what they do not
These Terms govern your use of the Site and any informational, enquiry, or assessment-request functionality on it. They are not an agreement for the delivery of services.
The following are governed by separate written agreements and not by these Terms:
- Professional services.Our implementation and training, system support and fine-tuning, custom application integration, cloud solutions, quality assurance, and system development engagements are delivered only under a signed master services agreement, statement of work, service level agreement, purchase order, or equivalent written contract (each an “Engagement Agreement”). Nothing on the Site creates an Engagement Agreement.
- Our software products. Our SaaS products — including Onroll, Pocketi, and Team Track — are provided under their own terms of service and privacy notices, published on their respective websites. Those terms govern your use of those products.
- Third-party products.Software and hardware supplied by our technology partners (including VMware, Lenovo, IBM, Check Point, Cisco, Veeam, Acronis, Fortinet, F5 Networks, Commvault, and Temenos) are licensed to you by the relevant vendor under the vendor’s own licence terms. We resell, implement, or support such products; we do not vary or assume the vendor’s licence obligations.
Order of precedence. If there is any conflict between these Terms and an Engagement Agreement signed by both parties, the Engagement Agreement prevails in respect of the services it covers.
4. Enquiries, assessments, and proposals
We offer a free initial assessment and requirements review. Please note:
- Submitting an enquiry or requesting an assessment does not create a contract and places neither party under any obligation to proceed.
- Descriptions of services, capabilities, project outcomes, and statistics on the Site are indicative of marketing information, not offers, warranties, or guarantees. Metrics such as system reliability, downtime reduction, or processing-speed improvements describe results achieved in specific past engagements under specific conditions and are not a commitment to future results.
- Any proposal, quotation, or estimate we issue is valid for the period stated in it (or 30 days if no period is stated), is subject to a full requirements analysis, and may be withdrawn or revised at any time before it is accepted in writing by both parties.
- Prices quoted exclude VAT, GETFund levy, NHIL, COVID-19 Health Recovery Levy, withholding tax, and any other applicable taxes, duties, or third-party licence fees unless expressly stated.
5. Information you send us
Please do not submit through the Site any information that is confidential, commercially sensitive, subject to a regulatory restriction, or that constitutes personal data of third parties, unless it is necessary, and you are entitled to disclose it.
We will treat non-public information you send us in connection with a genuine enquiry as confidential and use it only to respond to and evaluate that enquiry, but the Site’s contact forms and email are not a secure channel. For anything sensitive, please ask us to put a non-disclosure agreement and a secure transfer method in place first.
You confirm that any information you provide is accurate, that you have the right to provide it, and that its provision to us does not breach any law, regulatory requirement, or duty of confidence you owe to another party (including any banking secrecy or supervisory obligation).
6. Permitted use of the Site
You may view, download, and print material from the Site for your own internal business evaluation of our services. You must not:
- use the Site for any unlawful, fraudulent, or harmful purpose;
- copy, republish, redistribute, sell, or commercially exploit any part of the Site or its content without our prior written consent;
- introduce any virus, trojan, worm, logic bomb, ransomware, or other malicious code;
- attempt to gain unauthorized access to the Site, its servers, or any connected system or database;
- probe, scan, or test the vulnerability of the Site, or breach or circumvent any security or authentication measure, other than under a responsible-disclosure report as described in clause 12;
- use any robot, spider, scraper, or automated means to access, harvest, or index the Site or to collect data (including personal data of our team members) from it, except for search-engine crawlers operating in accordance with our robots.txt;
- use the Site or its content to train, fine-tune, or ground any machine-learning or artificial-intelligence model without our prior written consent;
- impersonate Integra or any of our personnel, clients, or partners, or misrepresent your affiliation with any person;
- interfere with or place an unreasonable load on the Site or the network or equipment supporting it.
Certain of these acts may constitute offences under the Electronic Transactions Act, 2008 (Act 772) and the Cybersecurity Act, 2020 (Act 1038) of Ghana, and equivalent laws elsewhere. We will report suspected offences to the appropriate authorities and cooperate with them, including by disclosing your identity where lawfully required.
7. Intellectual property
All content on the Site — including text, graphics, layout, photographs, illustrations, logos, videos, code, and the selection and arrangement of it — is owned by or licensed to Integra and is protected by the Copyright Act, 2005 (Act 690), the Trademarks Act, 2004 (Act 664), and equivalent laws in other jurisdictions.
“Integra”, the Integra logo, “Onroll”, “Pocketi”, and “Team Track” are trademarks of Integra. You may not use them without our prior written permission.
Third-party names, logos, and marks appearing on the Site — including those of our clients and technology partners — remain the property of their respective owners and are displayed with permission or for the purpose of identifying those organizations. Their appearance does not imply that any such organization endorses, sponsors, or is affiliated with your use of the Site.
Nothing on the Site transfers any intellectual property right to you. Ownership of intellectual property created during an engagement is determined solely by the applicable Engagement Agreement.
8. Availability of the Site
We aim to keep the Site available but do not guarantee that it will be uninterrupted, timely, error-free, or free of viruses or other harmful components. We may suspend, withdraw, restrict, or change all or any part of the Site without notice and without liability. Service levels for the Site do not apply to, and are separate from, any service levels agreed in an Engagement Agreement.
9. No advice; no warranties on content
Content on the Site is provided for general information only. It does not constitute technical, security, regulatory, financial, legal, or professional advice, and must not be relied on as such. Regulatory and technical requirements differ across jurisdictions and change over time.
You should obtain specific professional advice before taking, or refraining from, any action on the basis of Site content. Any reliance you place on Site content is strictly at your own risk.
To the fullest extent permitted by law, the Site and its content are provided “as is” and “as available”, and we exclude all warranties, conditions, and representations, whether express or implied, including as to accuracy, completeness, currency, merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Subject to that, and to the fullest extent permitted by law:
- we exclude all liability arising out of or in connection with your use of, or inability to use, the Site, or reliance on any content on it;
- we are not liable for any loss of profit, revenue, business, contracts, anticipated savings, goodwill, or reputation, or for any loss or corruption of data, or for any indirect or consequential loss, however arising; and
- our total aggregate liability in connection with the Site, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to GHS 5,000 (or its equivalent).
Liability arising from services we deliver is governed exclusively by the limitation and indemnity provisions of the relevant Engagement Agreement, and this clause does not vary from those provisions.
11. Indemnity
You agree to indemnify us against all claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site, or your infringement of any third-party right in connection with the Site.
12. Security and responsible disclosure
If you believe you have found a security vulnerability on the Site or in any Integra product, please report it promptly to info@integraxp.com and give us a reasonable opportunity to remediate it before disclosing it to anyone else. Please do not access, modify, or delete data belonging to others, degrade our services, or use any vulnerability beyond the minimum testing needed to demonstrate it. We will not pursue action against researchers who report in good faith and follow this clause.
13. Data protection and cookies
We process personal data in accordance with our Privacy Policy and the Data Protection Act, 2012 (Act 843). The Privacy Policy and our cookie preferences settings form part of these Terms. Where we act as a data processor for a client, the applicable Engagement Agreement and data processing terms govern that processing.
14. Links to other sites
The Site contains links to third-party websites, including those of our products, partners, and clients. We provide these for convenience only. We do not control and are not responsible for the content, availability, security, or privacy practices of any linked site, and a link does not imply endorsement.
15. Compliance and integrity
We conduct business in accordance with applicable anti-bribery, anti-money-laundering, sanctions, and counter-terrorist-financing laws, including the Criminal Offences Act, 1960 (Act 29) and the Anti-Money Laundering Act, 2020 (Act 1044).
You must not use the Site or engage with us in any manner that would cause us to breach such laws. We may decline any enquiry or engagement, and terminate any dealings, where we consider that proceeding would create a legal, regulatory, sanctions, or reputational risk, or a conflict of interest with an existing client.
16. Force majeure
We are not liable for any failure or delay in making the Site available where that failure or delay results from events beyond our reasonable control, including power or telecommunications failure, internet or hosting provider failure, cyber attack, epidemic, industrial action, civil unrest, act of government, or natural disaster.
17. Changes to these Terms
We may amend these Terms at any time by posting a revised version on the Site with an updated “Last updated” date. Changes take effect when posted. Please review these Terms periodically. Your continued use of the Site after a change constitutes acceptance of it. Changes to these Terms do not amend any Engagement Agreement.
18. Governing law and disputes
These Terms, their subject matter, and their formation (and any non-contractual disputes or claims arising from them) are governed by the laws of the Republic of Ghana.
The parties will first attempt in good faith to resolve any dispute by negotiation between senior representatives within 30 days of written notice of the dispute. If the dispute is not resolved, it will be referred to arbitration in Accra, Ghana, before a sole arbitrator, conducted in English under the Alternative Dispute Resolution Act, 2010 (Act 798). The arbitrator’s award is final and binding.
Nothing in this clause prevents either party from applying to the courts of Ghana for urgent interim or injunctive relief, and the courts of Ghana otherwise have exclusive jurisdiction.
19. General
Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us in relation to your use of the Site and supersede any prior understanding on that subject.
Severability. If any provision is held to be invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
No waiver. Our failure or delay in enforcing any provision is not a waiver of it.
Assignment. You may not assign or transfer your rights or obligations under these Terms. We may assign ours to any affiliate or to a successor in connection with a reorganization, merger, or sale of business.
No partnership or agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.
Third-party rights. A person who is not a party to these Terms has no right to enforce any of their provisions, except that our affiliates and our and their directors, officers, employees, and subcontractors may rely on clauses 9, 10, and 11.
20. Contact
Questions about these Terms should be sent to:
Integra Ltd
Suite F03B, First Floor, City Galleria Mall
Airport Bypass, Accra, Ghana
Email: info@integraxp.com